FAQs

Shipping Information

 

WHAT SHIPPING METHODS ARE AVAILABLE?
We offer multiple shipping methods to accommodate your needs. Standard shipping is the most economical, though it might be a little slower. It includes tracking and insurance. We also offer express shipping, in case you need us to process and ship your package at a rush.

HOW LONG WILL IT TAKE TO GET MY PRODUCT?
Most of our product are on-demand. After you place your order, we will start the process of gathering the parts and instructions, packaging and shipping. This can take 3-5 working days plus shipping time.

DO YOU SHIP INTERNATIONALLY?
Short answer, yes. Long answer, we ship to every corner of the world. Jeamoc has partnered with different shipping agencies to make sure that we can accommodate every customer.


Payment Information


WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept many payment methods. PayPal, credit/debit card/IBAN in the EU or Bank Transfer to a USA bank. If you want to pay with a different method that is not available online, you can send us a message and we will work with you!

IS BUYING IN JEAMOC SAFE?
Our payments are processed by PayPal or an external payment processor and all your details are safely encrypted. We are a registered company from the south of China, where we try to help you build your dreams.

WHICH CURRENCIES DO YOU ACCEPT?
We currently accept many of the main currencies across the world.


Orders and Returns


HOW DO I PLACE AN ORDER?
Just place the item you want in your cart and check-out. You do not need to make an account, though it is recommended so you can easily come back and keep track of your orders.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES/PROBLEMS?
Please contact us using any of our contact methods. We will work with you to make sure that everything is perfect.

CAN I CANCEL OR CHANGE MY ORDER?
Since most of our product are on-demand, it can be hard to cancel an order if we have already started processing it. If you have any special request that we can accomodate, please contact us using any of our contact methods and we will work with you.

HOW DO I TRACK MY ORDER?
After shipping, we will let you know your order's tracking number and where to track it.